by Luke | Dec 21, 2016
Managing your home can be a complicated affair so choosing the right property management company is a key decision for any overseas investment.
Our years of experience in this industry have allowed us to hone our skills and help us recognise exactly what our clients are looking for in a property manager. Here are some of the most frequently asked questions we are asked by owners interested in knowing a little more about us: If there is anything at all you are unsure about, don’t hesitate to get in touch.
Are your property management service plans available on an ad-hoc basis?
Unfortunately not. To ensure that our portfolio of Pangea members receive the exceptional level of service they expect from us, we only offer our services to Pangea members. To become a member requires signing up to one of our service plans, so why not contact us today?
What is the difference between your service plans?
All management plans allow you access to the same pool of services but the key difference is how many hours of work are allocated. How much management time you need to organise and manage your requirements will depend on your property and use of it.
For smaller or less complicated properties, less management time is usually required. Conversely, larger properties tend to require more time as more things need organising and some tasks take longer to carry out. We always ensure that our complete customer portfolio receives a consistent high level of service no matter what plan you choose, so you can rest assured that we will give your property the attention it deserves on any plan. Our higher end plans enable us to combine a larger number of services and carry out work more efficiently which enables us to offer cheaper and more attractive hourly rates.
I want to rent my property. Can Pangea market my home and find bookings for me?
We can help with the guest management of your rentals, such as meet & greet, linen, changeovers and guest concierge management but we are not a rental agency so we do not find people to rent your property from you. If you wish to take the bookings yourself either via your own website, Air bnb, holiday rentals or one of our partner rental agencies we are very happy to take it from there.
I want to rent out my property. Which service plan is the most appropriate for me?
This depends on the volume of rentals you are targeting. We would typically advise a Gold plan to be undertaken as it offers you a reduced rate of 37.50€/hr for the first 4 hours. These hours can be used towards meet & greet for your guests, changeover services, linen handling or inventory control.
Which areas of the Alps do you cover?
We are a Chamonix based company and the majority of our clients have property in the Chamonix valley. Typically, we cover areas including Argentiere, Le Lavancher, Les Tines, Les Bois, Le Praz, Plans des Praz, Chamonix, Les Bossons, Tacconaz and Les Houches but also provide services for clients with properties further afield, subject to their requirements.
I already have my own cleaner / gardener / snow clearer and am happy with their services, but could do with some help managing them. Can I only use Pangea resources or can I continue to use my existing service providers?
Service and customer satisfaction are key to how we operate so if you are happy with your existing suppliers then why change? We can help you with the rest of your requirements and liaise directly with your suppliers as and when required.
What services does my property management plan gives me access to?
As a Pangea client you will have access to all our services, including guest management, meet & greet, cleaning services, laundry and linen services, property maintenance, spa maintenance, administrative assistance and problem solving, gardening services, snow clearance services, chimney sweeping to name but a few!
How do your charges work?
Very simply: All management tasks carried out by the Pangea team come out of your management plan. Any additional hours of management are charged at a rate of €50 per hour.
All third-party services that are not carried out by the Pangea management team (such as cleaning, linen rental, specialized workman, etc.) are charged in addition to your management plan at cost price.
What do I need to do to subscribe to a property management plan for my property?
Simply give us a call or drop us an email. We will discuss your needs, visit your property and issue you a personalised property management proposal. As soon as your membership is in place you are ready to go. Sit back, relax and let us take the strain.
I am currently in the process of purchasing a property. When is the best time to discuss your property management services?
The earlier the better, really. As soon as you appoint us, we will start working for you and your interests. Typically, you will appoint us about 1 month before purchase so that we can set up all your utility bills and internet access, ensuring you have a seamless arrival in your new home.
If you are also planning to make some changes in your property, whether renovation or refurbishment, the sooner Pangea can become involved the better. The construction process can be slow at the best of times but we have extensive experience in fast-track projects and our many years of project management experience help us include you in the design process (should you require), while taking on all the demanding tasks for you.
What type of concierge services can you organize for me and my family or group?
We can sort out any kind of local activities for you, from the adventurous to the intensely relaxing. We can arrange ski instructors, mountain guides, in-house chefs for breakfast, lunch and dinners, transfers both in-resort or to other ski resorts, restaurant reservations, meal deliveries, cakes for birthdays, climbing trips, guides and instructors, Vallee Blanche skiing, Mountain Guided hikes, canyoning, wine tasting and delivery, babysitters (either full days or evenings), housekeeping, in-house massages or beauticians, DJs, party decorations... the list goes on.
Just ask and we can make it happen.
How long in advance do I need to book my concierge services in Chamonix?
The sooner the better, as the best suppliers get booked up well in advance. However, we will always try to accommodate last minute requests to the best of our capacities. Our local knowledge and connections mean we may be able to find suitable alternatives if the obvious choices are no longer available.
How much does your concierge service cost?
We generally recommend that our concierge service is covered by one of our service packages as it varies depending on your requirements. We will always provide you with a fee proposal for our management services, with third party expenses being charged at cost price.
Are your concierge services only available to luxury homes & holidays?
Not at all. We will always do what can to support anyone staying at a property that is being managed by us. All our services can be made available to our owners and their guests, to facilitate your independent stay, or to take on a number of the menial tasks on your behalf. All our clients are equally important to us so if we can help enhance your experience we will do everything in our capacity to do so.
